Over the last few weeks we’ve been contacted by a number of our users, alarmed by media reports that problems and hold-ups with the NDIS portal are causing disruption to their usual support services until these problems are sorted out.
But we are happy to be able to reassure everyone using Hireup that there’s absolutely no need to worry about any disruption to our services – bookings, and payments to our workers, are continuing without any delays or problems.
The agency that administers the NDIS introduced a new ICT system from 1 July, and has acknowledged this process hasn’t gone as smoothly as it should have. Or, as the agency puts it, “during this major transition there have been some issues relating to data migration from the old to new platform”.
But the agency also says that since the full national rollout of the scheme began on 1 July, more than $26 million in payments have been made to providers and self-managed participants, hundreds of plan approvals and reviews have been finalised and almost 7,000 people have been newly enrolled in the scheme.
We emailed users in June to let them know there’d be no interruption to our service during the NDIS portal transition process, and that all support workers would continue to be paid as usual. This remains the case, so there’s absolutely no need to worry.
However, if you’d like to speak to our team about this, please don’t hesitate to contact us via firstname.lastname@example.org or on (02) 9113 5933.
If you have any concerns or payment issues with service providers other than Hireup, the best thing to do is call the NDIA helpline, on 1800 800 110.